Frequently asked questions

AtomGo is your own OTT under your brand, deployed in minutes and operated by AI. It is designed for established businesses that already create video and want to turn part of their audience into customers, data and owned revenue. See who AtomGo is for.

Yes. Social platforms remain reach and discovery channels. AtomGo adds the space you own, where you build the relationship, understand customers and manage revenue without abandoning those channels.

A brand, the domain you want to use, your catalogue or first content and the offer you want to activate. From there you configure the web OTT, CMS, access and monetisation. See how it works.

Go deploys your web OTT and CMS access in minutes when you complete the purchase. Agentic is configured with you, and Custom begins with a specific proposal.

Vimeo On Demand closes on 20 November 2026. According to Vimeo’s official notice, buyers will lose access to purchased or rented titles. Vimeo OTT is a separate service. Before closure, review the files and metadata you can export and how you will preserve your buyers’ access. Our Vimeo On Demand migration guide explains what to check and compares AtomGo with Vimeo OTT. Notice reviewed on 26 October 2026.

Start with your catalogue, paid subscriber count and the devices your customers need. Compare the platform fee, charges per subscriber or sale, video capacity, apps and the work your team will still handle. The AtomGo and Uscreen comparison brings together terms, calculations and sources; the OTT total cost guide also covers payments, usage and additional services. AI capabilities depend on the plan and agreed scope.

Moving videos does not mean purchases, subscriptions or payment methods move with them. Define the access each customer must retain, check which data the provider lets you export and agree how that access will work at the destination. Test an authorised sample before switching services. The migration guide sets out the checks; scope, cost and timing need to be confirmed for your catalogue.

Go includes a branded web OTT and domain, CMS, catalogue, player, users, profiles, rules, subscriptions, PPV, donations, basic advertising, analytics and base video capacity. See everything included with Go.

You pay USD 1 in total for the first month. A card is required and payment must be confirmed before your platform is activated. The subscription then renews automatically at USD 199/month, with no annual commitment. The offer is available once per eligible customer and only for new sign-ups; existing customers keep their agreed terms. Applicable taxes are extra.

Yes. You can cancel renewal from your account before the next billing date. You will not be charged for the next month, and you keep access until the end of the paid period, including during your first month.

Not for each new customer or sale: $0 per subscriber, 0% revenue share and 0% on PPV sales. The platform fee and additional infrastructure capacity are explained separately. See pricing.

You can configure subscriptions, PPV sales, donations and basic advertising. You control the catalogue, pricing, access and monetisation rules.

Go includes up to 1,000 concurrent VOD viewers, 100 GB encoding/month, 2 TB storage, backup and the delivery API. Transfer (CDN) is included for up to 1,000 concurrent viewers. Additional storage costs USD 29/month per TB, and transfer beyond the included allowance costs USD 0.01 per GB. Other additional usage is quoted before activation. See capacity and possible additional costs.

A standard App costs USD 199/month per platform. A new custom template is optional and separate, from USD 600/month per platform. Both options have a 12-month minimum commitment. Developer accounts, store fees, commissions and extraordinary activation are shown separately. See Apps and devices.

Yes. After 12 months of service for each app, once its development has been amortised, AtomGo will provide that app’s source code if the customer requests it, so it can be connected to another OTT infrastructure. This exception applies to the Apps; the AtomGo core, ATOM, CMS and backend remain licensed.

Depending on the project: payment provider and tax; store accounts, fees or commissions; additional video or AI usage; Direct + FAST; integrations, migration and professional services. They are explained separately before activation.

The specific implementation starts at USD 2,100 setup plus token usage. There is no additional fixed EUR 250/month fee. Languages, volume, review and usage are confirmed by scope.

Agentic provides the capability and routines for Content Factory, editorial and marketing operations, multilingual production, translation, transcription, subtitling, campaigns, segmentation, recommendation, analytics and CMS or front-end changes. Specific implementation and usage are confirmed by scope. AI prepares and executes repetitive work; your team sets the direction and approves. See Agentic.

Yes. Agentic can include proprietary infrastructure for live streaming, a FAST channel scheduler and professional broadcaster functions such as DVR recording. These capabilities are configured as part of the activation scope; the Direct + FAST module remains +USD 199/month.

Agentic costs USD 999/month and requires configuration and activation. We define sources, permissions, routines and approvals, then configure, test and activate the agreed capabilities. Request Agentic activation.

Custom is designed for tailored architecture, capacity, brands, integrations, support or SLA. It starts at USD 2,499/month and cannot be bought online. Reference prices, non-binding. Your final proposal is sent in writing. Contact Sales.

You control your brand, domain, catalogue, pricing, access, monetisation, customers, data and commercial relationship. The receiving payment account and store accounts are configured for your project. AtomGo licenses its platform core; delivery of App source code after 12 months is the exception described above. See product and control.

Commercial conditions are in the Terms; access and data handling are explained in Security & data. If you need migration, integration or specific support, it is defined in the relevant scope.

Yes. The integrated ATOM CDN covers upload, encoding, storage, backup and delivery within your contracted capacity. AtomGo brings the essential OTT components together in one service; add-ons are activated according to your plan.

With Agentic you can upload supplied videos, thumbnails and metadata, update website components with Page Builder, and create SEO articles that publish automatically after your approval. Content Factory handles audiovisual production. Activation and usage depend on scope.

DRM is configured in Custom; recommendations depend on Agentic/Custom configuration. Downloads are enabled for authorised videos in compatible mobile apps. Offline DRM protection depends on the contracted solution.